Frequently asked questions

CARE:


All of Joleen's jewelry is made with high quality, partially recycled, lead and nickle free jeweller's metals. Here are some care tips. Sterling silver will tarnish over time, house hold cleaners, hot tubs and environmental reasons can speed up this process. To slow the process store dry clean jewelry in a ziplock. I prefer to use the Sunshine polishing cloths to keep my jewelry clean. These cloths are gentle on stone and effective on metal. There are many polishing compounds out there however they may damage the stones. If you have a straight silver piece the compounds can work or you can google the baking soda method for these as well. The 14k gold filled pieces are jewellers brass with a 10% rolled gold plating. These piece should be even less effected by tarnish. However since there is a brass core and exposed edges of the metal might have a little brass exposed. So if you fin and little bits of tarnish happening here I recommend the same protocol as the sterling silver.




PAYMENTS + SHIPPING:


All payments will be made securely via PayPal. Ready to ship items will go out within 2-3 days Free expedited shipping in Canada, 1 (business) day locally, 3 days for Western Canada, 7 days Nationally. Due to the nature of my product please expect a slight variation from the photos. International orders will be mailed small packet air. To insure international orders please see premium shipping options. ​​ Allow 2-3 weeks for production on made to order items.




RETURNS + EXCHANGES:


Yes! I put a lot of care and attention in producing this little jewelry line. Please be sure of your sizes prior to ordering. However in the case that you need to return or exchange I am here for you. Since I always offer free shipping you will be expected to cover the return shipping costs. I will ship you your exchanged items on the house.




SIZING:


I find the most accurate way to figure out your size is by measuring the interior diameter in mm of a ring that fits said finger. Or by getting into a local jeweller and having them size you.